Returns & Refunds Policy

Thank you for shopping at Smile Science.

We endeavour to give 100% customer satisfaction on all issues, and aim to get it right first time, every time.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you receive it.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. Your item(s)must be in their original packaging and must have the receipt or proof of purchase.

How to Return Your Item

Please email us at hello@smile-science.co.ukregarding your intention to return your product, and our dedicated team will assist you.

To return an item(s) to us, please fill out the Product Returns form attached to the email and send it along with your item(s) to the following address:
Smile Science,
1 West Hill House,
West Hill
Harrow,Middlesex,
HA2 OJQ

Sale/Promotional Items

Unfortunately sale items cannot be returned or refunded unless faulty. Only regular price items can be refunded.

Refunds

To request a refund, please contact us on hello@smile-science.co.uk and we will assist you with this process.

Please note that refunds will only be accepted on items purchased at full value. Your item(s) must be unused and in the same condition that you received it. Your item must be in the original packaging and must have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Voucher Codes/Promotional Codes

Voucher codes that are bought in conjunction with a Smile Science deal or offer, can only be used online and must be redeemed before expiry, which is stated on the relevant deal at the time of purchase.

Voucher codes can only be used once, if multiple vouchers have been purchased each voucher must be redeemed separately. The discount is valid on Products only and cannot be used against postage and packaging charges.

Voucher codes bought can only be used to redeem against the specific product stated and cannot be used in conjunction with any other offer.

If you decide to return a Product that has been purchased with a discount voucher applied, you will need to contact the relevant company who supplied you with the voucher and request a refund for the full amount of your voucher from them.In this case, you will not be entitled to a refund for the postage and packaging cost (please refer to our shipping policy).This information will be displayed on the applicable website(s).

Missing Order Claim(s)

You have 30 calendar days to inform us of any missing order from the date it has been dispatched.

You will need to have your Smile Science order number (e.g. 110023456), original shipping address and full name which were used to place the order as this information will be required in order to process any claim(s).

All claims will be subject to review.

Please note any claims made after the 30th calendar day will not be accepted and you will not be entitled to a replacement order or refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for any product sent out to you is non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at hello@smile-science.co.uk as we would be more than happy to assist you.